ANALYZE YOUR BUSINESSTMDoug Williams & Associates, LLC
By Doug Williams and Associates, LLC
(360) 695-8100
www.dwassoc.comSmall Business Consulting
 
Evaluate the strengths and weaknesses of your business.
No: No, I disagree or mostly no
Yes: Yes, I agree or mostly yes
Undecided: Undecided or uncertain
Please answer the following 100 questions. When you have finished, click on the view results button at the bottom to see your company's profile by business system.
1. My sales department frequently complains about delivery problems. No   Undecided   Yes
2. We have an employee safety recognition program. No   Undecided   Yes
3. New products are launched smoothly and on schedule. No   Undecided   Yes
4. Keeping graphs of key metrics helps move my organization toward its goals. No   Undecided   Yes
5. My company's fixed assets inventory is complete and up-to-date. No   Undecided   Yes
6. We apply our quality program to our entire organization. No   Undecided   Yes
7. Our corrective action system is designed to cause change in our company No   Undecided   Yes
8. We are losing business because of not enough follow-up with existing customers. No   Undecided   Yes
9. At least 90% of our customers would say that they were satisfied with what we delivered. No   Undecided   Yes
10. I track sales, bookings, quality and profit against plan each month. No   Undecided   Yes
11. I am working so hard that I don’t have time to run the business. No   Undecided   Yes
12. We don't have a written company mission statement. No   Undecided   Yes
13. We keep an active listing of all our past and present customers. No   Undecided   Yes
14. We restrict access to our quality manual and quality procedures. No   Undecided   Yes
15. I am kept waiting for up-to-date figures on our Receivables. No   Undecided   Yes
16. Design reviews are held before a new product is released. No   Undecided   Yes
17. I don’t believe in sharing our financial results with our employees. No   Undecided   Yes
18. Our cash position is better than it was a year ago. No   Undecided   Yes
19. I am not sure if our operations will handle our planned growth. No   Undecided   Yes
20. My company has an excellent credit rating. No   Undecided   Yes
21. I don’t have a measurement that shows the effectiveness of our Quality control. No   Undecided   Yes
22. We keep records that prove our people are trained. No   Undecided   Yes
23. I am not sure how productive some of my employees really are. No   Undecided   Yes
24. Our inventory items are correct and accurate at least 97% of the time. No   Undecided   Yes
25. If it isn’t broken…don’t fix it. No   Undecided   Yes
26. Company wide meetings are held at least once a month. No   Undecided   Yes
27. Our brochures and promotional materials effectively produce repeat business. No   Undecided   Yes
28. Graphs of our key indicators are for top management's eyes only. No   Undecided   Yes
29. We have not defined the on-going needs of our customer very well. No   Undecided   Yes
30. Our meetings are worthwhile and a great source of information. No   Undecided   Yes
31. I chart and graph all the key statistics of my company. No   Undecided   Yes
32. We are not getting positive exposure from newspaper articles, free publicity, etc. No   Undecided   Yes
33. Our customers often complain about mistakes on their accounts. No   Undecided   Yes
34. We have a formal training system for all our employees. No   Undecided   Yes
35. We don’t have a formal system to change drawings or procedures. No   Undecided   Yes
36. Our company has no key advantage over our competition. No   Undecided   Yes
37. Payroll is not always done on time. No   Undecided   Yes
38. Our company website creates a steady stream of new customers. No   Undecided   Yes
39. Engineering is generally late on completing projects. No   Undecided   Yes
40. We are able to deliver our product or service faster than our competition. No   Undecided   Yes
41. Our employees use statistical process control graphs in their jobs. No   Undecided   Yes
42. Employee turnover causes us quality problems. No   Undecided   Yes
43. Detailed job descriptions exist for all or most positions. No   Undecided   Yes
44. Our cash flow problems are affecting how we do business. No   Undecided   Yes
45. We have no internal audit system to verify our procedures and work instructions. No   Undecided   Yes
46. I use customer complaints as a means to improve my business. No   Undecided   Yes
47. We have defined our business strategies for the next 3 years. No   Undecided   Yes
48. Our revenue has grown steadily for the past three years. No   Undecided   Yes
49. We are doing fine without a staff training program. No   Undecided   Yes
50. We have a very loyal and growing customer base. No   Undecided   Yes
51. Our engineers design products that are difficult to produce. No   Undecided   Yes
52. Employee attendance is a major problem for us. No   Undecided   Yes
53. Our facilities are always clean, uncluttered and organized. No   Undecided   Yes
54. Our people often don't understand how their jobs affect others in the company. No   Undecided   Yes
55. We have no plans to become ISO9000 registered. No   Undecided   Yes
56. Deliveries to our customers are normally on time and better than they expected. No   Undecided   Yes
57. Our company website does not create much activity for us. No   Undecided   Yes
58. Responsibilities and authorities are clearly defined in our company. No   Undecided   Yes
59. Our promotional campaign isn’t bringing in new business. No   Undecided   Yes
60. Our competition has been taking away customers from us. No   Undecided   Yes
61. We have a posted quality policy or quality slogan. No   Undecided   Yes
62. My company gets new business from referrals from existing customers. No   Undecided   Yes
63. Engineering and marketing have a technology / new product plan for at least the next 2 years. No   Undecided   Yes
64. We are late on many deliveries because of how we schedule. No   Undecided   Yes
65. We do not have a regular communication going out to our current customers. No   Undecided   Yes
66. A written strategic plan exists for our management team to follow. No   Undecided   Yes
67. Public Relations is a key part of our marketing effort. No   Undecided   Yes
68. We do not have an active safety program. No   Undecided   Yes
69. I have at least one person whose only job is to develop new business. No   Undecided   Yes
70. A system is in place to measure individual performance. No   Undecided   Yes
71. We don’t do special promotions targeted at our existing clients. No   Undecided   Yes
72. Bills of material are almost always correct. No   Undecided   Yes
73. Developing new business is not a big part of our sales forecast. No   Undecided   Yes
74. Setting goals is not an important as part of improvement program. No   Undecided   Yes
75. My business has no need for a "corrective action program.” No   Undecided   Yes
76. My management team and I develop strategies and tactics for our business together. No   Undecided   Yes
77. I rate my credit collection staff a 9 out of 10 or better. No   Undecided   Yes
78. It is only natural for labor and management to mistrust each other. No   Undecided   Yes
79. Our equipment keeps us from producing a better product/service for my customers. No   Undecided   Yes
80. I am not achieving my financial goals for my company. No   Undecided   Yes
81. The communications flow smoothly and quickly to the right person with no confusion. No   Undecided   Yes
82. We have an active cost reduction program in place. No   Undecided   Yes
83. New products are usually introduced behind schedule. No   Undecided   Yes
84. We have successful programs for generating new business. No   Undecided   Yes
85. Our system is good at making sure we are using the latest engineering drawing. No   Undecided   Yes
86. A good system exists to make sure our employees are using the most current procedure or document. No   Undecided   Yes
87. Our average sales $ per customer is increasing. No   Undecided   Yes
88. We maintain an annual budget with revenue and profit projections. No   Undecided   Yes
89. We are not considered the technology leader in our industry. No   Undecided   Yes
90. Over 40% of our business comes from one customer. No   Undecided   Yes
91. I set objectives and goals with my management team at least annually. No   Undecided   Yes
92. I often find myself solving problems that others should handle. No   Undecided   Yes
93. I haven't yet trained anyone to manage and run the production/service areas as well as I do it myself. No   Undecided   Yes
94. My production staff has little respect for our demanding customers. No   Undecided   Yes
95. I believe that if you measure and track something that it will improve. No   Undecided   Yes
96. The amount of debt we are carrying is a problem or a potential problem. No   Undecided   Yes
97. Interruptions throughout my day keep me from getting my work done. No   Undecided   Yes
98. A written business plan doesn't help me run my business day to day. No   Undecided   Yes
99. I sometimes wonder if we are improving. No   Undecided   Yes
100. Departmental meetings are held on how to improve the process. No   Undecided   Yes

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